I'll start by saying I owned one Watchdives before deciding on purchasing a second. Got it through AliX during one of those promos and purchase and delivery couldn't have been faster and smoother.
A while ago decided about adding some color to my watches. Between several brands, my choice went for Watchdives. Decided for a direct purchase through their website. Despite having read some horror stories on Watchdives subreddit, thought it wouldn't happen to me.
Here I am though. Purchase a substantial amount of time ago (I don't want to be identified). Zero contact from Watchdives unless I contacted them first and even then the answer that came was as slow as it could have been.
First answer was how they were facing an abnormal volume of orders and that mine would be marked as urgent and shipped the same day or at most the day after. Day after came, and naturally, nothing got shipped. Turns out apparently they had been moving their warehouse. "lol"?
Should also mention I specifically made the purchase in USD on their site to benefit from the currency conversion to EUR and yet, they ended up still charging my card in EUR a couple days later effectively charging more than the price I initially had agreed to pay. Not much of a difference, but a difference anyhow.
As I stand, money out the window and absolutely no prediction when to or how to get the item ordered.
Add to this the stories, not rare by any means about watches being defective, orders being cancelled by them days after without no real explanations, items being out of stock while still accepting orders, and some other similar issues... I simply cannot understand why people rave about this brand. I gave them the benefit of the doubt but I'm realizing I shouldn't have.
If I do happen to buy any other, I'll stick to third party sellers on AliX. But then again, not to keen on subsidizing a company this wreckless about their customers.
These are my personal 0.02 cents.
Thank you for coming to my TEDTalk.