My younger brother was unexpectedly logged out of his account while attempting to sign in on a new device. The system prompted him to reset his password.
The issue is that we no longer have access to the email associated with his account, as it was removed some time ago. He now has a new email address, which prevents us from receiving the verification code necessary to log in to his account, which is currently disabled.
We are seeking a method to recover his old email address. We have contacted Roblox support, and they provided us with the first four characters of the account name. However, this information alone is insufficient. We require the full email address or alternative solutions to regain access.
Any assistance would be greatly appreciated, as this account is very important to him.