I built an "Autopilot" Sales Agent for an E-commerce Workshop (FB Messenger + RAG)
Handling social media inquiries manually was the biggest bottleneck for this furniture workshop. I built an n8n-based automation that essentially acts as a full-time sales rep.
What it does:
- Monitors Comments: Automatically identifies customers asking for prices or stock.
- Public + Private Response: It replies to the comment publicly to boost engagement and simultaneously slides into their DMs with a professional sales pitch.
- No Hallucinations: By using RAG (Vector Store), the AI only provides facts from the provided product sheet—no fake discounts or wrong dimensions.
- Local Nuance: It’s programmed to handle regional dialects (Darija/French) and specifically mentions payment methods (COD) and local delivery zones.
Results: The workflow handles 100% of the initial inquiry phase, only escalating to a human for complaints or custom wholesale requests. It even includes a "Wait" node to make the responses feel less like an instant bot and more like a fast human assistant.
Curious to hear how you guys are handling Facebook Comment-to-DM automations lately!
u/Flat_Engineering6526 — 7 days ago
