u/FlacidFalcon

Anyone else having an issue with recertification?

I switched my 2 non FirstNet lines to the new consumer plans and noticed I do not have the FirstNet and family discount. I called FirstNet to fix this and they told me I need to re-certify (I did not receive an email telling me to do this), I go to the website and it auto certified me. On the reps end it did not re-rectify me. And then the rep let me know their system is having issues. My discounts have not been applied for a month and have been charged the full amount.

Is anyone else going through this? Seriously considering just moving off of FirstNet…