u/Fit-Parsnip-8109

I'm looking to create KBs/how-to articles for our IT department but I'd like to do so in a way that makes it easy to search/reference with Copilot and getting the information from the how-to articles. Is there an optimal way to structure/design the KB articles that work best with Copilot? For example should I make every KB a Word document or could it be a mix of Word, PowerPoint, PDFs, etc?

Let's say you have 10 or 20 accounts but you get say only 5 to max payouts with the reset at only 1 or so payouts. Do you get to replace the PAs you got max payouts with with new evals or if you are considered for live do you not get to take any more payouts on other PAs?