I’m starting to feel like I’m getting the runaround here.
I had a disk break on my mower that I didn’t catch right away and ran it a couple times. I paid to have it replaced and got it back in action. After that, I started getting motor overheating errors when cutting anything slightly overgrown. The mower still worked, but I decided to pay to have the motor replaced to avoid bigger issues.
I was quoted ~12 days for the repair.
It’s now been 22 days.
Instead of getting my mower back, I’m now getting messages that feel like they’re trying to squeeze more money out of me. At this point it’s starting to look less like “service” and more like a drawn-out upsell.
The frustrating part is the mower was still functional when I sent it in. Now it’s stuck in limbo while they try to squeeze more money out of the situation.
Honestly, I’d rather just have it sent back as-is and put that money toward a new unit. With more competitors entering the market at lower prices, this kind of experience makes it hard to justify sticking with them.
Has anyone else dealt with this? Did you push back and get your unit returned, or did they basically hold it hostage until you approved another buy?