I've already posted this in the Identity Theft subreddit, so not sure if this is redundant but i'm desperate. I was hit by a fishing scam call claiming to be Boost Mobile working on a ticket i had previously called about. Seeing as i did have a support ticket I gave them the 2 factor identification numbers like a dummy and then realizing this was a mistake I contacted Boost directly about the situation. Later that day my Line was changed from my Samsung phone to an Iphone (retaining my phone number) I contacted Boost again and they told me to download a digital sim to rectify the problem. This worked for a few days, however my phone line was again changed to the Iphone, with the addition of fraudulent charges on my one of my bank accounts. I locked my accounts, contacted the 3 main credit firms, and changed my phone number with Boost. Less than 24 hours after changing my Phone Number my boost mobile line was AGAIN changed to the Iphone. I've again downloaded another digital sim to boot them off my service at least temporarily. How does this keep happening? Is it most likely because they have my boost account number even though ive changed passwords and pin numbers? As far as i known none of my emails, samsung, or google accounts have been accessed by outside parties and yes i have changed ALL of my passwords MANY times already. If I change cell phone providers will they still be able to get into my account with the old information? Any advice would be appreciated...
u/Financial_Project457
I was hit by a fishing scam call claiming to be Boost Mobile working on a ticket i had previously called about. Seeing as i did have a support ticket I gave them the 2 factor identification numbers like a dummy and then realizing this was a mistake I contacted Boost directly about the situation. Later that day my Line was changed from my Samsung phone to an Iphone (retaining my phone number) I contacted Boost again and they told me to download a digital sim to rectify the problem. This worked for a few days, however my phone line was again changed to the Iphone, with the addition of fraudulent charges on my one of my bank accounts. I locked my accounts, contacted the 3 main credit firms, and changed my phone number with Boost. Less than 24 hours after changing my Phone Number my boost mobile line was AGAIN changed to the Iphone. I've again downloaded another digital sim to boot them off my service at least temporarily. How does this keep happening? Is it most likely because they have my boost account number even though ive changed passwords and pin numbers? As far as i known none of my emails, samsung, or google accounts have been accessed by outside parties and yes i have changed ALL of my passwords MANY times already. If I change cell phone providers will they still be able to get into my account with the old information? Any advice would be appreciated...