I’ve been a Fidelity CMA/brokerage customer for years, and I’m currently unable to mobile deposit a routine $2,500 MetLife life insurance payout check because the system continues to say I exceed my deposit limit and to “wait until the next business day.” This has now gone on for multiple business days.
I contacted support and was essentially told my only option is mailing the check, which is not practical. I am not comfortable placing a financial check in regular U.S. mail and then waiting even longer for the funds to reach my account. I also work during normal branch hours and cannot leave work to handle personal banking during the day. That is exactly why mobile deposit features exist.
A routine $2,500 check should not create this level of difficulty for an established customer using a modern cash-management account.