u/Few-End-4149

I nicked a dog on her tuck up- I’m always so careful of that spot because I KNOW how easy it is to nick, but I haven’t seen her in months and she was just crazy anxious and antsy today that she kicked right into the blade. :( Client used to come frequently, then lapsed, and I*** reached out to her to come back. So I also feel terrible that her first visit back and her dog gets nicked even tho I never do that.

Anyways, the important part is I’m unsure of how to appropriately and professionally discuss the money and insurance aspect of the situation. I already told her I would of course cover the vet bill, unfortunately the pup needs a stitch because of the location which I didn’t see coming 👎 But I have PCI, I already filed a claim…. But I’m both unsure of how to speak with the client regarding and if I understand my policy correctly.

I’m pretty sure I’m covered, but I don’t understand the wording of “date of loss” and “time of loss.” I told client to send me the invoice, and I said insurance would get back to me in a week. I only said that because I know her fairly well,
but other than that I’m just not sure how to sound appropriately caring, concerned, unworried, and professional. It was just a nick, but I understand that a stitch is a big deal regardless, and I love the dog- she’s a sweetheart, but I don’t want to continuously bring up the money aspect- it seems rude and unfocused!

Dog will get stitch out in 10 days, and insurance will answer in 7, which works out because I was obviously going to check in in a week, but I just want to be prepared. I felt like when I told client in person what happened that I was unsure and just not saying the right things!

This is kind of an all around post I suppose to vent and get advice. We adopted a 3 yr old bulldog mix two years ago (he’s 5 now), and he’s incredibly stranger aggressive. It took a long time, but finally- finally- we felt like we had a handle on it. He had 4 bites, it would be long to explain but it was essentially 50% our fault 50% not our fault for 2, and not really our fault for 2. All but one were within the first six months of having him, most recent was Christmas 2025. It was a constant discussion of behaviorial euthanasia seeming right but also not right at the same time. However, we finally felt confident that we could keep Teddy atleast until we have to move out and would likely not even be able to take him.

That is until he, unprovoked, attacked our other dog. Not once but twice now. BOTH were when we weren’t home and he was in the care of specifically my mom. With the first attack we already began to realize that we may be neglecting and causing our other dog to suffer just to keep Teddy. Now, with the second attack I saw proof of hesitance between my other dog approaching Teddy.
Supposedly, what happened in both scenarios is that Teddy was in my bedroom (as he always is when we’re not home unless my family wants to take him out and watch him), and my mom came in to let Teddy out. The first time, Teddy apparently leapt off the bed and went for my other dog who cowered and got cornered in our closet. He got a small puncture on his neck. The second time, my other dog went into the room and jumped on my bed where Teddy seemed fine, but then stood on top of my other dog and proceeded to fight.

(TLDR; Teddy attacked our other dog when our other dog entered the bedroom that Teddy was resting in to be let out)

First, I’m not sure if anyone else has experienced that and has insight. They fought a bit in the first year, but only over resources. And really only maybe four times. But this is seemingly entirely unprovoked.

It now just feels wrong to keep Teddy because I feel like I’m putting my other dog in harms way. He’s 15 lbs versus Teddy’s 60 lbs. we’ve already discussed that when we are not home, Teddy is not to be without his muzzle, and when being taken out of our bedroom he needs his muzzle put on and to be let out without the other dogs around. We’ve just never experienced it ourselves so we also don’t have any read on what actually happened.

It just feels like at this point every single time we learn something new and make real progress with Teddy that he decides to throw us a curve ball and go completely backwards in some other aspect. He’s been doing amazing with humans outside lately, and he’s been overall less anxious on walks. Then, he starts having this unprovoked problem.

So I am a one-on-one in-home dog groomer, I live with my parents, and I am wanting to move to an hourly rate. $40 or $45 an hour, haven’t decided yet, I know that’s like nothing but I’ve only been grooming for a year and I’m 90% self-taught and that includes 6 months as a PS bather.

Anyways, I was mostly wondering how hourly rate groomers websites are set up? I use MoeGo, and I’m just unsure of how I should set up my services and their respective prices to reflect the hourly rate idea. I absolutely do not want to handle all booking myself, it’s hard enough answering the messages I do get, and I just wouldn’t be able to deal with the stress of everyone messaging me again. So I really want online booking to be my main source of bookings, but I have no idea how to title the services, like usually it’s “Bath and FullHaircut XS - $80” or something like when people will do weight based pricing. I think it would be unclear if I did “Bath and FullHaircut 2hrs - $80” but at the same time I know most clients don’t really look, they just see the pricing.