u/Few-Celebration4865

While dealing with my own NotePin issue (firmware 2.1, 40 days, no resolution), I checked Plaud's Instagram. Their own followers are telling the story:

• "I've never encountered worse customer service" — account locked since Nov 21, no help
• "Ordered in October, still haven't received it"
• "I have sent several messages to customer service and haven't had a response"
• "Support@plaud.ai is not even responding"
• "@mkbhd please report on this"

This isn't isolated. It's a pattern. No delivery. No support. No accountability.

https://preview.redd.it/q7hmoo3z7gxg1.png?width=474&format=png&auto=webp&s=552991f7aae20a33824b3b6f807933fb20c11ae5

https://preview.redd.it/l0epqnsz7gxg1.png?width=510&format=png&auto=webp&s=a2fb88b302515bd2a59c1aa967b631bac83362d0

https://preview.redd.it/glmotjn08gxg1.png?width=480&format=png&auto=webp&s=f7197bba193c41baeb1de62fb151f38f5b624b4e

https://preview.redd.it/99uyjjz08gxg1.png?width=508&format=png&auto=webp&s=71a73607f843d7354762a61aeb77a354976b9767

My case: https://www.reddit.com/r/PLAUDAI/comments/1sutx3q/plaud_notepin_became_unusable_after_firmware/

“Amplify your intelligence”… or just your patience?

Bought a Plaud device, everything fine until an official firmware update.

After that:

• no audio at all
• device basically unusable

Support experience (40+ days so far):

• multiple escalations
• no decision
• no one with authority
• same responses repeating

Everyone is polite, but nothing actually moves.

At this point I’m just documenting the case publicly.

If anyone here had a similar issue or actually got a resolution, I’d like to know.