I was hoping somebody from the plant or in the know could explain what’s happening, because I’ve never had issues like this with forwarding until now.
My route has a lot of snowbirds, at one point I had over 60 temp forwards. Now that they are coming back, a lot of them are complaining, or called while they were away to complain, that they never received any mail the months they were away. I have a lot of angry people looking for tax documents.
Along with them coming back, I’m starting to get all of their mail that I forwarded back with utf stickers on it. Not recent mail. Stuff that I sent 3 months ago is just now coming back with utf stickers on it.
In February, one of my HOA’s put out a 1st class addressed mailing. About half of them were for temporary forwards. Two weeks ago, I got a hod of handsorts from the plant that had all of those letters in it, no stickers or anything, just all of those letters I had forwarded months ago, looking like they had never been processed.
This is making us look very bad, like we can’t do our job, and I know this is happening to all the carriers in my office. So, what’s going on? Is there something that we, as carriers, can do to help our mail move properly?