Help required
I actively buy and sell USDT on Binance using my personal bank account. Because of this, two banks have already closed my accounts, as they do not allow crypto-related transactions. Recently, I opened an account with Wio and everything was going well until March 15, when I received an email from fraud@wio regarding a transaction I had received on March 9.
They placed a debit lock on my account. When I contacted them, they informed me that this was due to instructions from Dubai Police. I emailed the police, and they advised me to contact the eCrimes department. I sent an email to eCrimes 16 days ago and have followed up several times, but I have not received any response.
Unfortunately, I no longer have access to my UAE phone number because I changed my phone. Etisalat does not allow the issuance of an eSIM if you are outside the country, which I was not aware of.
I am now planning to return to the UAE, hopefully after the ongoing peace talks are successful. However, I am worried after reading about others’ experiences of being detained by CID or facing a travel ban. I frequently travel to my home country and visit the UAE for only 7 to 10 days every two months.
I would appreciate any advice on how to resolve this issue without having to visit the UAE.