u/FarmerJumpy1785

I’m trying to better understand where Customs Brokers and Importers of Record are getting stuck with the CAPE / IEEPA refund process.

From what I’m seeing, the biggest confusion does not seem to be only “how do I file?”

It seems to be what happens after filing.

For example:

• CAPE declaration submitted, but unclear whether it was accepted
• ACE showing movement, but no refund has hit the bank
• ACH refund enrollment issues
• REV-603 showing one thing, but the client expects another
• REV-613 / ACH rejection questions
• REV-615 detail not matching expectations
• ES-022 or refund reporting not giving enough clarity
• Importer asking the broker for answers before the broker has enough information
• Confusion over who should be tracking the refund: broker, IOR, CBP, or Treasury

I’m putting together a plain-English checklist that breaks down the refund process from filing through tracking, reporting, ACH, and follow-up.

Before I finalize it, I’d really like feedback from people actually dealing with this.

What is the most confusing part right now?

1. Filing authority
2. CAPE acceptance
3. Refund timing
4. ACH refund setup
5. ACE reports
6. Explaining the status to clients
7. Something else

Even a short answer would help. I’m especially interested in what questions clients are asking brokers that are hard to answer clearly.

Not legal advice. I’m just trying to organize the practical process in a way that is easier for brokers and importers to understand.

HEY CUSTOMS BROKERS;

Anyone having trouble with ACE reports or ACH rejections?

CBP’s CAPE rollout has created a lot of confusion for importers and brokers, especially around ACE access, Importer sub-accounts, REV-615, REV-613, and ACH refund setup.

A few issues I’m seeing people run into:

• CAPE acceptance does not mean payment is immediate.
• ACH duty payment setup is not the same as ACH refund enrollment.
• REV-613 is the report to check if a refund was rejected for incomplete ACH refund enrollment.
• REV-615 helps track CAPE refund details after claims are sent to Treasury.
• Refunds may come as lump sum ACH payments, not entry-by-entry deposits.
• The expected processing window is generally 60–90 days after CAPE acceptance.

I’m working with importers and brokers get organized around CAPE/ACE refund tracking, documentation, and next-step coordination.

Not trying to spam the group. Just curious: what are brokers seeing most often right now: ACE access issues, CSV upload problems, REV-613 ACH rejections, or clients not understanding the lump-sum timing? Let me know I can help you with ACE and CAPE ! Kelly