u/FancyBlade722

Hey guys, just moved from WooCommerce and I'm struggling to find ways to do self-serve order editing on Shopify. On my old Woo setup, I had a simple plugin that let people fix their own address typos or swap sizes right after checkout, but I’m a bit lost on what to do for Shopify. I've done a bit of research on this subreddit and others, and most suggestions I've seen is people saying to hire a VA and I'd rather not do that.

Would love to hear out some options that I have, thanks!

Edit: It seems like I'll be required to rely on third party tools with Shopify. Comments suggested Orderify and Gorgias, but still not too sure on Gorgias as it's not specifically an edit order tool as far as I've seen. Also did a bit more digging on this sub and seems like people also recommend Cleverific. Would love to hear your thoughts on the differences / which is better etc, thanks guys

For the past few months I've been operating a mid-sized home goods store by myself. It’s growing faster than I expected but that means all the manual work also piles up by a LOT. One of the main time sinks right now is dealing with post-purchase emails like refunds, swapping out variants, etc.

So I'm looking for ways to optimize general post-purchase CX as it's taking up too much of my time. I looked up previous posts and a lot of the solutions feels either unsustainable for me as of now or outdated. I'm also not too sure on the more modern alternative solutions' reliability (e.g- automating through 3rd party ai tools). Would love to hear some advice from you guys, thanks.

For context, I’ve been tasked with building full training programs for new hires, and I’m sitting on a huge pile of internal SOPs and technical documentation. I’ve tried feeding everything into Claude, but it just spits out messy, unstructured text. (Do other LLMs fare better for smthn like this? Maybe GPT or somrhing?