▲ 1 r/SaaS
What’s your process for turning support questions into docs updates?
For SaaS/devtool teams with public docs:
When the same support questions keep coming up, how do you decide what should become a docs update?
Do you tag tickets manually, review search logs, use product analytics, or just rely on support/product teams noticing patterns?
I’m trying to understand how teams handle this in practice.
u/Fair_Royal_6816 — 5 days ago