Sephora Customer Support is non existent
Before I start I just want to acknowledge the staff in my local store in Perth CBD are fabulous and very knowledgeable and offer great service.
This post is about the lack of online or general customer support options available.
Firstly, there is NO phone number. There was a number you could call to get issues sorted out very quickly as earlier in the year I was able to call as points had not been added for return of empty containers. I had an issue, actually multiple issues the past week and found that this number i called is no longer available and the only options are live chat or email.
Live chat does not work despite me updating app, deleting app, reading app etc.
So let’s talk about the email option. You’re lucky to get a response within a day. Not ideal when you are having issues with ordering, such as unable to add rewards, exclusive app gifts etc to your order so you miss out. THEN when you do email them the customer service rep clearly doesn’t read your issue and gives you a stock standard response that doesn’t address your issue. In fact, I feel like it may be AI generated.
To say I’m not happy with the level of customer care options available and follow up by Sephora is an understatement and Sephora needs at the minimum , to reinstate their phone customer service option, which allows issues to be resolved instantly as opposed to emailing back and forth. Especially when it seems your issues are not addresses
Frustrated Sephora member.