Do you manage supplier orders via WhatsApp?
I’m currently doing some product research into the small importer space, I already spoke with a couple of owners, explaining their workflows when dealing with suppliers to refuel inventory. In a nutshell, they send a PO via WhatsApp, the supplier says 'ok,' and three weeks later, there’s a total breakdown in what was actually agreed upon. Since it’s all buried in a chat log, there’s no real audit trail to point to.
Is this just a 'cost of doing business' for you guys, or has it actually cost you money? I'm trying to figure out if there's a better way to handle these confirmations without the overhead of a massive ERP system.
I am in the phase of talking to people who actually live this. Specifically interested in:
- How do you currently send and track orders to suppliers?
- Have you ever had a supplier dispute a confirmation?
- Have you found any workaround that actually helps?
If this sounds like your daily reality and you're open to a conversation, feel free to drop a comment