u/Extra-Parfait-1983

Hi everyone,

I've been making regular payments on my student loan for the past nine months. When I went to make my May 2026 payment, I noticed my account balance shows as zero.

I'm also seeing the following status messages:

• Account is certified for TOP
• Account is closed out

I'm confused about what this means. Has anyone else encountered these messages before? Is this a system glitch, or is something happening with my account?

Any insights would be appreciated!

Hi everyone,

I've been making regular payments on my student loan for the past nine months. When I went to make my May 2026 payment, I noticed my account balance shows as zero.

I'm also seeing the following status messages:

• Account is certified for TOP
• Account is closed out

I'm confused about what this means. Has anyone else encountered these messages before? Is this a system glitch, or is something happening with my account?

Any insights would be appreciated!