u/External_Junket8576

Hello,

I recently got a Shark EZ Robot Self-Empty (RV910S). The docking station is not outputting any power (0V).

I contacted Shark about the issue and they sent out a new Shark Matrix (RV2300S) that works great.

I would still like to get the RV910S working because I have two levels in my house.

The Matrix docking station is outputting 20V. When I put the RV910S on the Matrix docking station it charges and works.

Does anybody have any solutions as to why the RV910S station is outputting 0V? I have tried different outlets, cleaning the contacts, and opening it up.

I have taken the docking station apart and all the connectors were connected.