u/ExtensionTop6044

Australian/UK citizen can't check-in online when leaving Australia

I'm flying Australia - Singapore - UK, and I get this error when I try to check in with my UK passport:

Unable to complete check-in

There are issues with the details entered for the following passengers:
      • [redacted passenger name]

If you have a valid ETA, ensure the details entered during check-in match those in the ETA applications before trying again. If the issue persists, please proceed to the airport counter for check-in.
(Error Code: C4212)

And this error when I try to check-in with my Australian passport:

Online check-in is not successful for one or more flights in your itinerary. Proceed to the airport to check in for this flight.
(Error Code: C4220)

Has anyone else had this issue?

I assume the Australia - Singapore leg is checking for an Australia ETA (which my UK passport doesn't have as I can't get one given I'm Australian citizen).

And the I assume the Singapore - UK leg is checking for an UK ETA (which my Australian passport doesn't have as I can't get one given I'm UK citizen).

No issues using my Australian passport to fly from UK - Singapore - Australia, I guess the UK doesn't check exit visas.

It would be great if I could check in the 2 legs with separate passports, but can't seem to do this online. I also can't check in one leg at a time. Means I can't choose my seat!

Very disappointed, I can't be the only UK/Australian citizen flying from Australia to the UK!

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u/ExtensionTop6044 — 6 days ago