I'm having some trouble adding "genre" and "subgenre" to my story.
To begin, I'm using a translator to write this message since I don't know much English, so please excuse any mistakes. Recently (yesterday, to be exact), the option to add genres and subgenres to my story appeared, but every time I try, they disappear. I enter the story type, three genres with their respective subgenres, and press save. But when I go to view the story, nothing I entered is there, and it asks me to enter it again. This has happened to me more than 15 times now, and nothing I've tried works. I've deleted and reinstalled the app, logged out and back in, cleared the cache, and even checked the website, but nothing. The problem isn't the tags or unusual characters in this story. I've never edited it from my phone's browser until now; I only did it a couple of times with my (now dead) laptop years ago. My internet connection isn't the issue, as far as I know, and the genres aren't inappropriate either. It's just a romance and fantasy story, and I haven't included anything explicit. I only use the mobile app. I'm worried this will affect my story in the future, since it's something I've dedicated years to and I don't want to lose. I tried adding the genres and subgenres to a story I created today, but they don't seem to be there either. Can anyone help me?
I'm getting desperate, to be honest.