Today, I clocked in and said "Nope."
I've been really struggling with the Call Center life for awhile now. In my area the market is ultra fucked up so I've been stuck in it for about a year longer than I wanted to be.
Today is mother's day and my mom is super sick and unsure of how much time she has left here. I really don't want to miss these things if I can. But obviously, we gotta work, and sometimes we miss things, and that's life.
Our cc is pretty new to the company and it's very dysfunctional. On top of that, as we all know, customers can be very annoying. Calls are also back2back literally the entire shift, everyday. Pretty much a guaranteed recipe for burnout.
Today I clocked in for my dreadful shift. I took about two calls. Like 13 if you count our outbound voicemails. After the second live customer, my mind literally just went "Nope." Without hesitation, messaged the supervisor, clocked out, closed the laptop, and haven't looked back. I didn't even stick around long enough to see their response. I literally worked for like 40 minutes.
Part of me feels guilty because I know that as an adult it's irresponsible to leave work like that. But I am at a breaking point and I feel like my brain is not letting me do this anymore. I also read a post from awhile ago that you guys may be familiar with where a person talked about how somebody they knew took their own life over this call center stuff. I read the comments about people feeling like this job has also ruined them as people, or randos saying they knew somebody who changed after doing this job, and I have not been able to get it out of my head.
Anyways, I feel shame a bit. So just wanted to get it off of my chest and rant a bit.