u/Existing_Amount_161

I was banned today when I connected to load a new decklist in. the ban was cited for my username:cripplesmakemehard and my profile picture, I am willing to change both, I wasn't meaning for it to be insensitive the username is a song lyric and profile picture was artwork posted on Instagram for Mental Health Awareness month. I did send an email to Support, but am unsure if theres anything else I need to do to be able to access Cockatrice again or if there is a way to change my stuff since I can't get into my account?