A blessing or a worry: I was giving a brand new battery
So I went to a level 3 charger and when I plugged my car in I got a message saying “Vehicle battery issue
Service needed.” I called as I was charging the car and they set up an appointment for me for a regular service. I got the car with about 15k miles and I’ve had it for a year and it’s got about 43k miles. So I drove almost 27k miles in a year. When I get to the service center for my appointment I told them my name and let them know why I was here. The tech told me that they got a error or a type of code while looking into the “Vehicle battery issue
Service needed.” That appeared on screen so they are going to change out the entire battery. I asked can you explain the error code and the tech told me it was pages and pages of error code and that it would be hard to explain. It ended it with just think of it as your getting a brand new car. Obviously since the b battery of an Ev is like the engine of an ICE vehicle.
It is all under warranty and I’m getting a brand new battery from factory without even making a complaint about my battery. I am happy about getting a new battery and also how preemptive Rivian was on solving the issue before I even was made aware of it. I just wish I had some more information. They told me my warranty is still intact and it was nothing I did personally more of an internal issue with the battery. If any one has had this issue in the past I would love some details on this. They also mentioned my warranty was still until 175k miles.
So please let me know your thoughts or if anyone has any more information about this and or if they have had this happen in the past and why?