School verifying medical appointments
I had to collect my child early to have some treatment done at a hospital down south, it was my only option so I could drop them off at a family members while I have this done. The school wanted my appointment letter to verify what I was saying was the truth. So I showed them my appointment details. I found out they found the number and rang my consultant to discuss my appointment. And then they refused me picking my child up early as they didn’t deem it appropriate so I had to cancel my appointment that I had been waiting on 9 months for. Who do I contact to complain as this has really set me back. Are they allowed to contact my consultant to discuss my appointment when it’s not the child’s? England.
UPDATE: I posted in comments but thought I’ll add it up here too. The hospital confirmed they did get a call from the school but refused to confirm anything about my appointment and if it even existed so I’m happy they have followed the laws. I suspect that because the school wasn’t able to confirm the appointment despite the letter they was not happy to authorise it. Hearing that they went behind my back to try and confirm it really doesn’t sit right with me even though my child has 100% attendance with no safeguarding issues. Is this grounds for a complaint? My child was taken out of school just an hour early and this has been the first time.