I don’t usually post rants, but this whole experience has been exhausting.
My Airtel WiFi was down for 3 straight days with zero prior intimation or any clear ETA. At one point, I tried to raise a disconnection request on call and you won’t believe me they were not even to register a complaint due to an active outage. To make it even worse one of the executive (Saurabh) actually **shouted at me that why can’t you just wait the outage will eventually be resolved .**That was the tipping point.
Eventually the connection got fixed, and to be fair, I’m okay paying the bill. But here’s the catch—they’re asking me to clear an “unbilled amount” which doesn’t even show up on their own payment page (it literally shows ₹0 outstanding). So I’m willing to pay, but… pay what exactly?
And it doesn’t stop there. Just to get that partial bill updated i again had to wait couple of days and had to again make 4-5 follow up calls.
For router return, they assigned two different logistics partners at the same time—Ekart and Shadowfax. I already handed over the router to Ekart, but Shadowfax keeps sending “pickup failed, will reattempt” messages and calling me. I no longer even have the device, yet their system still thinks I do.
So now I’m stuck in this loop where:
Service was down → no accountability
Disconnection is complicated by Airtel Black bundling
Router already returned → still getting pickup attempts
Honestly feels like their internal systems don’t talk to each other at all. And getting a wifi disconnection is so difficult that I already had taken and placed atleast 20 calls till now and still counting.
Now I am even worried if i got scammed over this duplicate pickup thing. Has anyone faced this duplicate pickup thing? Should i be ready for to face this legally if they initiates any recovery charges?