lost a customer doing 40 percent of our MRR. last quarter was our best ever.
they were a series B in the US. signed them late 2022. felt like a win at the time. they accounted for about 22k USD of our 55k MRR by mid 2024. they also accounted for roughly 70 percent of our support tickets, every custom feature request, and three full days of my time per month on quarterly business reviews i hated.
they churned in october. internal pivot, not our fault. i spent a weekend genuinely panicked.
then a strange thing happened. we shipped four features we had been promising for six months. closed three smaller deals in the first 30 days. my engineer stopped looking like he wanted to quit. i started sleeping again.
we ended Q1 2025 at 41k MRR. lower than peak but the entire org runs lighter. we are profitable for the first time. i am not building features for one customer i never met to please a head of ops who never opened my emails.
losing the big one was the only way the business was ever going to learn what it actually was.