u/Enough_Acadia7294

Data analyst here, not sure if this is right place to ask but I was given task to find out how much total tickets is consider Healthy, moderate or poor based on other companies in industry. We usually just report the performance of our IT services towards internal staff with (total tickets-breached ticket)/total tickets and observed if they break SLA or not. Now managements wants to know wether total tickets example 12000 tickets in February is consider healthy/normal/poor/critical ect based on other companies in industry.

Thank you

Data analyst here, not sure if this is right place to ask but I was given task to find out how much total tickets is consider Healthy, moderate or poor based on other companies in industry. We usually just report the performance of our IT services towards internal staff with (total tickets-breached ticket)/total tickets and observed if they break SLA or not. Now managements wants to know wether total tickets example 12000 tickets is consider healthy/normal/poor/critical ect.

I honestly just hope it at least the same level as Pyro MC, can be used to beat shill check, can be played on field and off field.