u/EngineerBoy00

▲ 1 r/arlo

Can't successfully invite new web-only user

I'm trying to invite a new user to share my Arlo account, but they do not and cannot use the app, only the web.

In my account I go to sharing, I invite their email address, they receive the invitation, they click on the link, it asks them to create a new Arlo account, they do, after the account creation their only option is to create a new location, which they do, they create a new, blank location with a different name from mine.

Once they do this they are able to proceed and the invitation to share my Arlo account pops up, and they accept it. My location briefly flashes on the screen with devices showing and the progress indicator spins as it appears to be loading camera images.

Then, all of my info disappears and they are shown their own, blank location. My location does not appear in the location picker dropdown. In my account it shows they have successfuly accepted the invitation.

We've tried this five times now with 5 different email addresses, all with the same outcome.

Is it not possible to invite a web-only user to share an Arlo account? Are we going to have to, at least temporarily, setup a device with the app to successfully complete the invite process?

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u/EngineerBoy00 — 2 days ago