For context, I live in norcal, specifically in Del Norte County, and I'm on the frontier 2g fiber plan. The speeds and functionality are normal, the only thing is that all of my traffic gets routed to socal, specifically a gateway in Redlands, ca. When I run tracert in cmd prompt and ping google, or anything, the second jump is always to the gateway in Redlands, ca.
This isn't an issue for most of my traffic, other than gaming. It is not a system or router issue, there is <1 ms ping for my first jump, according to tracert, but because I'm in norcal and the gateway is in socal (just shy of 800 miles in distance exactly), i get 30-50ms latency connecting to just about any server. If I were to play CS2, I'm getting 40 ms on top of whatever server I connect to but calculated from LA area. If I play Valorant, my traffic first gets routed to LA, before going to the RiotGames Valorant server in San Jose. The minimum ping I get on Valorant is 41ms, which is relatively high for a server that is 400 miles away.
In addition to that, playing on a server even closer geographically to me, the Valorant server in Oregon which is in Portland and is no more than 350 miles from me, is a 60+ ms connection.
If I were to play on a Minecraft server located on the east coast, normally expecting 60-70 ms maximum turns into 100-110. This would be higher ping than someone from the Uk connecting to the same server.
I'd like to know if anyone else from norcal, or central valley, all get routed to Redlands for their first gateway. Unfortunately, there's no public list of this kind of information. I've also called frontier support twice already, and been told there's nothing they can do and that on their end, nothing is wrong. However, I did not get the feeling that they were trying to be helpful either, since they refused to escalate my case and said that they actually have no network engineer with BNG/circuit provisioning access except for their premium support team which will cost $10 a month to talk to to troubleshoot my issue. This seems heavily misleading since I know the cause and the solution to my issue.
Is everyone in California on frontier fiber getting hard-routed to this gateway like I am? Or are there gateways in central/norcal?
Here is the complete traceroute command for google;
Microsoft Windows [Version 10.0.26200.8246]
(c) Microsoft Corporation. All rights reserved.
C:\Windows\System32>tracert 8.8.8.8
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.4.1
2 32 ms 30 ms 31 ms 47-149-96-1.fdr01.rdld.ca.ip.frontiernet.net [47.149.96.1]
3 30 ms 32 ms 32 ms ae60---100.ber01.ontr.ca.frontiernet.net [184.19.247.54]
4 33 ms 32 ms 32 ms ae2---0.scr06.lsan.ca.frontiernet.net [45.52.201.242]
5 32 ms 31 ms 32 ms ae1---0.cbr04.lsan.ca.frontiernet.net [45.52.201.135]
6 36 ms 36 ms 37 ms 142.250.165.112
7 35 ms 34 ms 35 ms 142.251.226.189
8 35 ms 35 ms 34 ms 142.251.79.37
9 34 ms 34 ms 35 ms dns.google [8.8.8.8]
Trace complete.
C:\Windows\System32>