Sony Approved My PS5 Replacement But No Stock — Should I Take My Old One Back?
Hey everyone, need some advice on my PS5 situation.
I bought my PS5 on 28th March, started facing issues almost immediately — random crashes and the console shutting off after 2–3 hour sessions — so I submitted it to the Sony service center on 1st April. Since then, it’s been with them, so it’s been around 17+ days now.
After about 7 days of testing, Sony confirmed there is an issue with the disc drive, and they approved a replacement unit. However, the replacement stock hasn’t arrived yet, and Sony has told me their timeline is minimum till 25th April. What’s frustrating is that new PS5 units are available in the market within 2–3 days, but I’m still waiting.
Right now, my job sheet is still open, and the service center is offering that I can take my old PS5 back temporarily and use it. Once the new stock arrives, they’ll do a hand-to-hand exchange, and they’ve clearly said the job sheet will not be closed.
I’m confused whether I should take the old unit for now or just wait, because I’m worried it might affect my replacement later or cause delays/issues.
What would you do in this situation?