Hi there! I have never posted here but I was left feeling deeply disappointed and frustrated with the alterations on my wedding dress. My partner and I decided to elope on somewhat short notice, so I had to rush the alterations and didn’t have much time to make tweaks. When I bought the dress, the straps were too long (pic 1). It was literally the only alteration I needed. I brought the dress in, and my tailor, who I like and have worked with before, said that in addition to shortening the straps, we’d need to raise and change the shape of the underarm. I didn’t really understand why, but I trusted him. I noticed when I tried my dress on one final time before the wedding that I felt very constricted with the raised underarm and that the shorter straps were now slipping off my shoulders a bit, widening the neckline of the dress. I knew we didn’t have time to change it, so I didn’t say anything. On my actual wedding day, the straps were falling down the entire time and I was really self conscious in the dress. The straps gave sort of an “off-the-shoulder” effect that was not intentional and I did not like (pic 2). Frankly, I’m really unhappy with how the dress looked on the day and in photographs. I took it back to him because my spouse and I are going to have a party to celebrate our marriage, and I’d like to wear the dress again. I asked if he could fix it, and he suggested shortening the straps even more and said the only way to stop them from slipping because of how far out they’re placed is to add a fabric tie across the back connecting them. I don’t love this idea, and I think I should get a second opinion. At this point, I wish I’d never touched the dress and had spared myself $1,500 dollars in rushed alteration fees. I am beside myself and would love any advice or support you can offer!
Edit to add: Do you think it’s reasonable to request a partial refund? I’d like to take it somewhere else. I’m also curious about how much it would cost and how long it might take to fix the straps!