Would you file a damage claim and/or leave a review for this guest? (VRBO/Airbnb host)
I’m a newer host (second year) and looking for some perspective from more experienced folks.
We recently had a 3 night group stay (golf trip). We provide very clear check-in instructions, but they had difficulty following them and called multiple times for access.
During the stay:
– my Neighbor reported guests walking across their private property to get to an adjacent home.
– windows were left open and the home and outdoor storage room was left unlocked/unsecured.
– Thermostat was left at 62 with windows open, which caused the HVAC system to freeze.
– This resulted in a leak in our laundry room ceiling and required HVAC service after checkout.
We do provide a lot for guests (snacks, coffee, pool heating, etc.), so I try to be fair and not overly strict—but this felt like more than normal wear and tear.
My question is:
Would you:
A) File a damage claim and leave a review
B) File a claim only
C) Let it go
Also—if you would leave a review, how direct would you be?
I welcome any advice/support, thank you!