Small business owners — what process are you most tired of explaining over and over again?
I’m still pretty new to project/process management, but I’ve done a lot of operations/process-related work with startups and small teams over the last few years, and one thing I keep noticing is how much stuff lives entirely in people’s heads 😅
Sometimes teams wait for a process to “mature” before documenting it (which honestly makes sense), but even once documentation exists, people still end up: (1) re-explaining workflows, (2) digging through old messages, (3) resending Looms, (4) correcting repeated mistakes, (5) answering the same operational questions again and again
A lot of the time the docs technically exist, but they soon become outdated, scattered everywhere, too long, or nobody really maintains them consistently like we think.
Curious what it’s like for more experienced PMs/ops people here. I’m curious if this is just normal for smaller teams/startups or if people here have actually found systems that genuinely work long-term.