Non-profit Workspace 300 license limit - help appreciated
Quick question for y'all!
I work for a non-profit and we're in the process of migrating to Google from Microsoft O365. We're about 8 months into the project, and got approved for a Google Non-profit Workspace about 4 months ago. In that time, we've been making some accounts, testing, and creating documentation.
This week we went to batch upload our account list into Google and got a message that we'd hit our "300 licenses" limit. Everywhere, Google advertises that non-profit Workspaces have a 2,000 account limit, so we were rather confused.
Our Workspace owner opened a ticket with Google, which didn't get us anywhere. (He was told that we needed to make multiple complaints before we could be elevated to the team who could help us).
So, he opened a second ticket the next day to request more licenses, got elevated to the "specialist support", and then were denied for reasons Google wouldn't disclose. They were told the 300 cap was for "security reasons". We asked what sort of documentation we could provide to prove our legitimacy, and Google hasn't yet responded.
After doing an internet search with the specific keywords, notably "300", we were able to find Non-profit Workspace documentation that does say there's an initial 300 account limit. However, it also says you just need to request more licenses via the admin console—which we've done.
We've tried searching Reddit and other forums, and found almost nothing. We were only able to find an unanswered Google support post where a Workspace owned had filled out the form previously linked in said documentation, and hadn't received a response in over a month. But that's it. Everyone on our team reached out to their professional contacts and friends—nobody has heard of this before.
We have some time padding built into our project plan, but not a ton. Our Microsoft licenses expire in August, and we'd announced to our organization that we plan to do the cutover in June. At this point, we are pretty concerned about getting more licenses, because Google is denying us for unknown reasons and nobody else seems to have had this problem. We absolutely cannot afford to buy the Enterprise 300+ account tier, even with the "non-profit discount". (it's an astounding $30,000 more than O365)
My question for y'all is:
Has anyone encountered this problem before? How did you resolve it?