New hire Deli department training. Am I being sabotaged or is this how they train in every Sprouts Deli department?
Hired at Sprouts as a deli clerk a week ago. On boarding process was already kind of lacking. The administrative coordinator was in charge of onboarding process. She basically just told me to log into a website and do video modules on my first day. It was a 3 day process to finish onboarding and she didn’t bother to check up on me or ask if I had any questions. Clock in and clock out after videos. She would lounge around in her office with her “assistant”(who never introduced herself) all day. During onboarding in my previous jobs I was given tours around the store/kitchen and also introduced to managers and co workers. She just told me where the managers office would be when we passed by, which the managers were present at the time in the office. She did tell me the basics of PTO, dress code policy, schedules etc. You can tell she just wasn’t interested in welcoming a new hire, like she just wanted to get it over with. Getting tours and being introduced to my department isn’t and all be all but part of the onboarding process is to get a new hire acclimated into the company Is my point. Forgot to mention while she was on lunch with her “assistant” she sat outside the room I was doing my video modules in and they were gossiping about a recently hired deli clerk that resigned because he did not want to do the work and that it was hard. I know for a fact they made sure I could hear them because they were talking extra loud and I was able to hear them through my headphones.
I shrugged it off and thought maybe they’re just trying to scare me and my department training will be better. It wasn’t. First day of training I was introduced to my co workers and finally spoke with the manager. I was assigned to shadow someone but the trainer was also shady to me as well. She was teaching me the process of how to load up chicken in an oven and once she did that she told me to throw out cardboard (which she taught me) and once I got back from doing that, she was gone. I asked one of the senior deli workers there where had my trainer gone and she said she went on lunch. I was basically just standing there until the sr. deli worker told me to work on another task with her while my trainer came back and chickens were ready to come out the oven. My trainer never came back until an hr later (lunch is only 30 mins) and chickens were ready to be pulled out from oven. Which I didn’t mind because I have kitchen experience but as I was ready to pull out the chickens from the oven, the sr. deli clerk and manager was micromanaging me on how I was handling the chicken and how im not bagging it right because the chickens had to be labeled and bagged a certain way. Long story short my trainer came back but never offered to help me again. I asked her if she was still gonna show me the process of doing the cooked chicken and she said sorry they had asked her to stay at the deli taking orders (it was 8am there was no customers at the deli). From then on I was left out to dry. I was put in deli to take orders and make sandwiches after the person training me had left but no one showed me how to do anything. If I had any questions my co workers would look annoyed. Manager was in n out of the kitchen and I noticed the only time co workers would ask me if I needed anything was when manager was around. Mind you I wasn’t really shown around my department. I was only shown one walk in refrigerator to get the poultry and where to toss cardboard. Maybe I thought I would ease my way into learning the department but it’s opposite of that. If they want me to learn on my own there should be some kind of communication. Only wrote this post because another person who is also getting trained has a trainer with her at all times and she has kitchen experience as well like me. Is this sabotage on my end or is every sprouts like this?