I have a question; advice would be appreciated.
I've been looking for advancement within the restaurant I'm working at. It's a destination location with a 4.6 star review score on Google. We're a casual/fine dinning restaurant. I've been working there for three years now. I'm able to be scheduled for every position except for kitchen staff.
I was promoted to lead bartender and then demoted in five months or so. The reason was, as I was given, they no longer needed a bar lead. During my acceptance meeting for the position, I was told that with a little training, we would talk about the bar manager position. During, my time I asked for training, mentoring, feedback, anything for the current position, and the possible position to come. I received nothing. Some time later I was told a bar manager was hired. I worked with the new bar manager for mentorship, to only get told to not advance myself, that my technices were to advanced for the bar. For the record...I still don't know what that meant.
Recently, I was asked to write a document to update our steps-of-service, because the way that I conducted my service as a server was exactly what they were looking for. I wrote it. It was a document that included the steps-of-service plus my philosophy on how I conducted my service as I was asked by one of the managers. Later, I was given a due date, a company meeting for the upcoming summer season. I made it, and was told that I'd received feedback, and a "we'd be in touch" from the GM. I received no word of any kind. Meeting came and during that meeting no mention of the document that I wrote, and found out the new steps-of-service was written by a manager that left for a new position at another restaurant a few days earlier. I still haven't heard anything thing about it.
One more thing, I've applied for restaurant manager twice now. I found out that my applications for the position went under the radar, the hiring manager and owner didn't know the application existed. A new manager was hired. Just so we're awake, I'm okay with it the hiring, because I understand that person had more credentials than I. I would have hired that person over I. My problem was that I wasn't given a chance. I was told that we'd do an interview for myself and that been more than four weeks now. I've asked for feedback, criticism, ways to improve, and I have been told that there isn't anything that they could tell me or teach me.
I'm confused. I have no idea what to think or feel about any of this. No one seems to be talking to me about anything.