I won’t be sharing further personal details in order to protect my coworkers and myself.
Sorry if I lose track a bit—this whole situation has been a mess.
I’ve been working at Optum Puerto Rico for almost 7 years now. The first 6 years were smooth and overall a great experience. However, between August and November 2025, a new director joined our department and has slowly been destroying the great work environment we once had.
We’ve always been a team that meets our required metrics. We work well together while also maintaining a healthy work-life balance.
We’ve had make-up time through flex time, which has always supported that balance. On top of that, we’ve been working remotely since we started in this department under a signed telecommuter agreement.
Since this director came in, they’ve implemented unnecessary micromanagement. It started subtly:
Many of us were sent back to the office without real necessity.
Others were kept hybrid.
And some remained fully remote.
Then they changed our flex time policy, removing supervisors’ authority to manage it with us. Now we have to request it directly from a manager or director and wait for approval.
OT: Now, the latest issue: we usually deal with high inventory at the beginning of the year, and historically, we’ve been approved for 25+ overtime hours per processor due to the workload. Now, only 130 overtime hours will be approved MONTHLY—to be split among 40 processors. And only 4 people will even be allowed to work overtime.
Annual raises have also been reduced. Even employees with 4+ evaluations are only receiving increases of about $0.19–$0.25 per year.
Our team has grown, but PTO availability has become more restrictive.
PTO: Before, up to 2 people could be out per day. Now, despite having more staff, only 1 person is allowed to be off at a time. It makes no sense.
It’s frustrating to see a department that used to run so well, with such a great work environment, being negatively impacted by one director and unnecessary micromanagement. After being genuinely happy and fulfilled in a role I enjoy, I’m now seriously considering resigning.
Is anyone else at Optum PR going through something similar? I’d like to hear your experiences.