Frustrations
I normally do not post personal frustrations publicly, but after more than two weeks of silence, I feel I have no other option except to ask the public to help me reach the right people at Safaricom.
I am a 19-year-old Mechanical Engineering student at the University of Nairobi and also a junior developer passionate about technology and innovation.
Some time ago, while using Safaricom’s Daraja platform on a smartphone, I noticed serious UI/UX issues affecting accessibility and usability. I reached out and even helped highlight the fixes needed. At that time, I asked for nothing in return — no payment, no recognition — because I genuinely wanted to contribute positively to Kenya’s tech ecosystem. Safaricom responded quickly then, and the issue was addressed.
Today, I find myself in a difficult situation.
My Ziidi Trader platform has been inaccessible due to persistent technical problems for over two weeks. I have: • Sent emails with no response
• Called customer support lines repeatedly with no assistance
• Tried multiple follow-ups without success
This issue has prevented me from accessing the NSE market and disrupted activities that are important to me financially and academically. As a young developer and student trying to grow in technology and finance, the experience has been mentally exhausting and discouraging.
What hurts most is not just the technical issue, but the silence.
I still believe in Kenyan innovation and in companies that empower young people. That is why I am respectfully asking the public, fellow developers, tech communities, and anyone who can help amplify this message to assist me in reaching the relevant Safaricom or Ziidi Trader support teams.
Young innovators should not feel ignored when they seek help.
Thank you to everyone who shares, tags, or helps escalate this matter professionally.
#Safaricom #ZiidiTrader #DarajaAPI #KenyaTech #NSE #Developers #CustomerExperience #Innovation #UniversityOfNairobi #TechInKenya