Hey everyone, I just wanted to get some perspective from other drivers.
I’ve been driving for Uber for a while and I’ve maintained a pretty strong rating — around 4.99 before this. I have about 70+ five-star ratings, one 4-star, and now this one bad rating/complaint dropped me to around 4.93.
The ride itself was honestly tough. There was a major accident on the highway, so traffic was extremely heavy. On top of that, it started raining midway and visibility got worse, so I drove carefully and adjusted my speed based on conditions.
The rider kept interfering with navigation, asking me to take different routes and stops, which made things more stressful. She was also on the phone the whole time speaking loudly, and overall not very respectful. I still stayed calm, greeted her when she got in (no response), and confirmed the drop-off location politely at the end.
Now I see I got a bad rating/report from that ride.
I feel like I did everything right from a safety and professionalism standpoint, but it’s frustrating that one rider can affect your rating like that. At the same time, I’ll be honest — I’m a bit worried about deactivation, even though my overall record is strong.
Am I overthinking this? Do you guys just ignore these situations and move on, or is there anything else I should be doing?
Appreciate any advice.