🔧 Monthly Product Issues Megathread — MAY
Welcome to the monthly product issues megathread!
This is the go-to space for EcoFlow users to report issues, malfunctions, and bugs — whether it's an error code you're unsure about or the app behaving strangely after a firmware update, this is the place to share 💬.
Before creating a separate post, please comment in this thread or search here using keywords to see if your issue has already come up. Someone may have already faced the same thing — and found a fix! 🔧
Let's troubleshoot together and build a stronger community. Please keep it clear, detailed, and respectful. 🙌
Out of scope for this thread: purchasing advice, DIY solar setup planning, and workshop/off-grid build questions. Dedicated threads for those topics are in the works — stay tuned!
Helpful details to include (if applicable):
- Device model: e.g. Delta Pro Ultra
- Region: e.g. US
- Error code: if displayed on the unit or in the app
- What happened: describe the sequence of events as clearly as you can
- What you've already tried: e.g. restarted the device, reinstalled the app
- Support ticket number: if you've already filed one with EcoFlow
- Photos or video: always helpful!
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Helpful links
- Official support portal: https://www.ecoflow.com/us/support/get-support
- Customer service email: support@ecoflow.com
This thread is refreshed monthly. For urgent safety concerns, please contact EcoFlow support directly rather than waiting for a reply here.