u/Due_Seaworthiness726

After weeks of dealing with false activity detection on my Oura Ring, customer support finally agreed to replace it. I honestly expected a proper replacement for a premium product that costs this much.

Then this showed up today… bubble wrap, no real retail packaging, and it looks like a refurbished/repackaged ring.

So let me get this straight, customers spend hundreds of dollars on a ‘premium’ wearable, the device becomes defective after only a couple months, and the replacement process feels like getting a random used unit tossed in a bag?

That’s seriously disappointing for a company that markets itself as high-end tech. I wouldn’t even be this annoyed if they were transparent about it, but this just feels cheap.

I really hope this replacement actually works, because the amount of time I already spent troubleshooting, sending screenshots, and going back and forth with support has been ridiculous. Anyone else receive replacements packaged like this?

Quick update on my situation.

I spoke with a senior technician, and they’re still pushing that this is just a software bug. Their solution? Basically just offering 2 months of free membership… which honestly doesn’t fix anything.

The issue is still the same:
My ring records false activities constantly
Even when I dismiss them, calories still count
It even detected activity while I was literally chatting with their support

I actually screenshotted it in real-time and sent it to the technician while we were talking, and he acknowledged it—but still insisted it’s a system issue.

Here’s what doesn’t make sense to me:
👉 If this is a “software bug,” then why is my partner’s Oura Ring working perfectly fine?
👉 Why are other people I know not experiencing this at all?

That’s why I pushed back and demanded a replacement. At this point, I need to rule out whether my device itself is defective.
They’ve now agreed and are processing a replacement, so I’ll test it once it arrives.

I’m really hoping the new ring works properly, because honestly—this thing is expensive, and if the replacement has the same issue, I’m done with Oura.
I’ll update again once I get the new device.

Oura Ring logging fake workouts for 5 weeks straight… for this price, this is unacceptable

Post:

I’m honestly getting really frustrated with my Oura Ring at this point.

For the past 5 weeks, it has been randomly logging workouts that I NEVER did. I’m talking about “strength training” and “cardio” showing up out of nowhere while I’m literally just sitting at my desk working night shift.

I barely move—maybe walk around a bit—but somehow Oura thinks I’m doing full workouts in the middle of the night??

Examples:

Logs “strength training” when I’m sitting

Splits it into multiple fake sessions

Shows calories burned like I actually exercised

I already contacted support and their response was basically: “we’re working on it, it’s a system issue.”

Okay… but it’s been over a month and nothing has changed.

For a device this expensive, this kind of basic tracking issue shouldn’t even be happening—let alone dragging on for weeks. It completely messes up activity data and makes the whole feature unreliable.

At this point, I feel like I can’t trust anything it logs.

Is anyone else dealing with this? Or did I just waste money on something that can’t even tell the difference between sitting and working out?