Zeroing out transactions to avoid dry sells?
Yesterday I had a customer that came back to the store to grab a pair of Airpods Max because the previous day he had been at the time and every time he swiped his debit card his transaction was declined. After he left the store he contacted his bank and they reassured everything was fine.
I said it was ok, that I'd grab his Airpods Max, and I suggested he got AppleCare+ on them as a layer of protection for his investment, should something go wrong with them. He declined because he only wanted the headphones and as soon as he told me this, it dawned on me that the blue shirt ringing out the customer the previous day most likely didn't want their numbers to be affected with a dry sell and they just zeroed out the purchase in order to make the customer's bank decline the transaction.