u/Due_Atmosphere_3887

I honestly do not know what to do at this point and would really appreciate some advice.

I purchased a 2025 Kia Sorento SX in December 2025 and have been dealing with ongoing transmission and drivability issues ever since. The vehicle has now been out of service for over 7 weeks straight, plus prior downtime before that. Kia has already offered me a repurchase through BBB Auto Line, but the process has dragged on for nearly 90 days with very poor communication from Kia Corporate.

Kia already sent me a buyback contract, but there are issues and inaccuracies in the agreement that I have been trying to get corrected. My Kia case manager has not responded in weeks despite multiple follow-up emails and calls to Kia Customer Care, and the case is already in escalation.

Here’s where I’m extremely upset. While my vehicle has supposedly been sitting at the dealership for diagnosis and repair, the dealership has put roughly 190 miles on it in the past 7 weeks. I have location screenshots and app tracking showing what appear to be unnecessary trips, including multiple restaurant/lunch stops and other drives that do not seem related to diagnostics (subway, Barberitos, Academy Sports, etc.)

Meanwhile, Kia is still trying to use mileage against me in the repurchase calculation.

At this point, I feel like my vehicle was unreliable from the beginning, I’ve been without my car for almost 2 months, the process has been dragged out repeatedly, and now the dealership has added substantial mileage while the car was in their possession.

I plan on calling the dealership in the morning, but I wanted to ask if this is something I should escalate this to Kia Corporate immediately, and whether this strengthens my argument against mileage deductions. Has anyone dealt with something similar during a buyback or lemon law case?

I honestly do not know what to do at this point and would really appreciate some advice.

I purchased a 2025 Kia Sorento SX in December 2025 and have been dealing with ongoing transmission and drivability issues ever since. The vehicle has now been out of service for over 7 weeks straight, plus prior downtime before that. Kia has already offered me a repurchase through BBB Auto Line, but the process has dragged on for nearly 90 days with very poor communication from Kia Corporate.

Kia already sent me a buyback contract, but there are issues and inaccuracies in the agreement that I have been trying to get corrected. My Kia case manager has not responded in weeks despite multiple follow-up emails and calls to Kia Customer Care, and the case is already in escalation.

Here’s where I’m extremely upset. While my vehicle has supposedly been sitting at the dealership for diagnosis and repair, the dealership has put roughly 190 miles on it in the past 7 weeks. I have location screenshots and app tracking showing what appear to be unnecessary trips, including multiple restaurant/lunch stops and other drives that do not seem related to diagnostics (subway, Barberitos, Academy Sports, etc.)

Meanwhile, Kia is still trying to use mileage against me in the repurchase calculation.

At this point, I feel like my vehicle was unreliable from the beginning, I’ve been without my car for almost 2 months, the process has been dragged out repeatedly, and now the dealership has added substantial mileage while the car was in their possession.

I plan on calling the dealership in the morning, but I wanted to ask if this is something I should escalate this to Kia Corporate immediately, and whether this strengthens my argument against mileage deductions. Has anyone dealt with something similar during a buyback or lemon law case?