u/DuDlik_SPB

Ordered an Evo75 keyboard from OZO on Feb 9 → delivered Apr 19 (€200).
Problem: keyboard arrived without the “Y” keycap.

Support replied fast, apologized, and said they would send a replacement.
But:

• 1 week later — no shipping notification
• no tracking
• no proactive update

OZO says it’s a manufacturer QC issue and that all affected customers will get replacements within ~10 days + £15 store credit.

Fine — mistakes happen. But the execution is weak:

• customers have to chase support
• asked to go to Discord to identify order (!?)
• no bulk update / no tracking sent proactively

If you know the batch is affected → just notify all customers and send tracking automatically.

Right now it feels disorganized for a €200 product.

Anyone else affected by the Evo75 batch? Got your replacement yet?

Ordered an Evo75 keyboard from OZO on Feb 9 → delivered Apr 19 (€200).
Problem: keyboard arrived without the “Y” keycap.

Support replied fast, apologized, and said they would send a replacement.
But:

• 1 week later — no shipping notification
• no tracking
• no proactive update

OZO says it’s a manufacturer QC issue and that all affected customers will get replacements within ~10 days + £15 store credit.

Fine — mistakes happen. But the execution is weak:

• customers have to chase support
• asked to go to Discord to identify order (!?)
• no bulk update / no tracking sent proactively

If you know the batch is affected → just notify all customers and send tracking automatically.

Right now it feels disorganized for a €200 product.

Anyone else affected by the Evo75 batch? Got your replacement yet?

I ordered a keyboard on February 9th and received it on April 19th. Not all the keys were included. The keyboard cost €200, and support said they were sorry and would send it to me. Never again. Horrible.