u/Dry_Review_5932

Walked into the office at 8:30 today and the board already had 42 tickets. 18 of them were just "forgot my password" or "can't access this folder" in M365. My lead tech, who I’m paying way too much to handle server migrations, is stuck clearing out the queue because our new L1 is still figuring out how we document things in IT Glue.

We’re using Autotask, and the workflow rules are basically just glorified email alerts. They don't actually do anything. I need a way to automate the actual work, not just the triage. I’ve looked into Rewst but I don’t have a dedicated dev to spend 3 months building out the logic for every single edge case. I just want something that can handle the brain-dead stuff so my team doesn't quit.

Has anyone found an AI tool that works for an MSP our size (about 600 endpoints)? Most of the "AI" stuff I see just summarizes tickets, which doesn't help me if the work still needs a human to click the buttons.

I’m sitting on 3 extra seats for a show next month and I'm trying to figure out the best way to sell them without getting slaughtered by the 30% fees on the usual sites. Last time I used one of the major apps I felt like I barely made half my money back by the time everyone took their cut.

I tried a couple of those local FB groups but it’s mostly just scammers and people asking "is this still available" then ghosting. I’ve heard a few people talk about Lysted for managing listings across all the different marketplaces at once, but is it any good for just a one-off sale?

I'm mostly worried about the double-sell risk if I put them on two different platforms. I don't want to get hit with a penalty because I didn't delist fast enough. Does it handle the sync part well or should I just stick to one site and hope for the best?