Why are the ISPs in India (Chennai in my case) so complacent and take subscribers for granted?
Used Airtel broadband for almost 15 years till the 2023 Chennai rains happened, where the connection didn't work for an entire month along with zero correspondence from the ISP, forcing me to cancel the connection.
Replaced Airtel with ACT, where everything was fine for a year, Until start of 2025 where every month, atleast twice I would face disconnection for 2-3 days with the same stale reason "fibre wire cut" and the service agent would repeat the same lie that he has made a permanent solution "this time" and it would never repeat.
Since I work and game almost every day, I felt like I had no option other than getting a second broadband connection as a fail-safe. So I got Airtel again on a minimum plan in case ACT continued its pattern. Recently though, Airtel has also started giving me problems. The internet doesn’t disconnect completely, but it cuts out once or twice every minute for around 10–15 seconds, which makes gaming incredibly frustrating.
Currently raised a ticket and waiting for the Airtel service guy to rectify this problem. Anyone else faced similar issues and have solutions which actually made their service better? At this point, I feel like I’m already spending far more than I should just to deal with unreliable service from these ISPs.
TLDR;
Paying for 2 broadband services cuz my ISP was unreliable, Secondary ISP has also starting becoming unreliable recently. Please provide solutions or methods to deal with the ISPs which made your ISP provide better service.