My Nightmare with LimeOrder POS
Hey everyone, just wanted to share my experience with LimeOrder POS so no one else ends up in the same mess I did. I run a retail store in Québec, Canada and this has been a huge waste of time, money, and stress.
So here’s the story:
I bought LimeOrder because they were recommended by my payment processor Global Payments and they said their POS works in all of Canada. That’s important because in Québec we have two separate taxes : GST (5%) and QST (9.975%). Not HST, like Ontario where they are based and other provinces.
From day one, I noticed something weird. The system only ever showed a single blended tax (14.975%). I asked them in October 2025: “Hey, we need separate GST and QST, it’s mandatory in Québec.” Their reply? “We’ll have to think about it.” Like it was some optional feature.
Fast forward months later, same issue. I sent emails in February 2026 asking again for proper tax breakdowns. They eventually sent a report, but… still a single HST-style number. No GST/QST separation. And they said they don’t guarantee the data is accurate. 🤦♂️I have now escalated this with Revenu Québec.
On top of that, when I bought their hardware, they charged HST instead of GST only, even though I’m in Québec. So right away I was like… yeah, they have no clue about basic Canadian tax rules.
And the hardware… oh man. The devices they sell are basically generic Chinese stuff with LimeOrder stickers. I looked it up and found the exact same models online for a fraction of the price:
- Rongta thermal printer
- ASSUR cash drawer
- iMachine P1 Android POS
All rebranded. You’re basically paying a premium for stickers and their software, which, as I already said, doesn’t even handle taxes properly.
Other issues I ran into:
- Payments often don’t sync correctly: sometimes it shows paid when declined, sometimes unpaid when it went through.
- Payment integration with Verifone T650 terminals is painfully slow, 30–60 seconds per transaction. A standalone terminal does it in 1–3 seconds.
- The POS itself is slow. Support kept blaming my internet, but I have 200 Mbps down / 50 up. Other systems run fine. They have a really slow hardware and chrome web app for the POS software which is slow on their end.
- UI is clunky: small buttons, overlapping text, terrible contrast.
- You need 4 separate apps just to do what other POS systems do in one or two apps. You need an app to control customer display, one for the thermal printer and a 3rd one for payment integration and final chrome web app for the POS itself.
- French receipts are a nightmare. Accents don’t print properly unless you switch the entire system language.
I only used LimeOrder for 4 months as a backup/testing POS. Thank god I didn’t fully implement it. I’ve since switched to Foodteria, which is actually responsive and developing features I need. Moreover LimeOrder was charging me 49$/month for services on a poorly developed POS software with really bad UI. The features are great, but poorly implemented and doesn't work well or appealing to look at. Lot of bugs within the software. And one idiotic thing is, when you add a tax rule for a product on whether to charge sales tax or not, you cannot delete the product unless you remove those special rules.. You also cannot change name or category of a product when there is a sale recorded with that product...
Lesson for Québec businesses:
Don’t assume “Canada-wide support” means Québec is covered. Check tax compliance, reporting, and hardware quality. I could have saved months of headaches and a lot of money.