u/Doggo_Man29

So I moved about 7 months ago and was able to transfer service to the new address and talked to customer support on the phone before I moved and they said I wouldn’t need to make a new account and that I can keep using the current one and they’ll update it with the new address. Well now comes today when I talk to customer support and they ask for my account number and I tell them it, they then say that my service is still linked to my old address and ask if I moved and I told them that was ~7 months ago, they then said I need to make a new account with the new address, which is really confusing cuz I haven’t had a problem till now and they have like 6 different websites that all seem to be for changing address. What am I supposed to do?