u/Distinct_Ad_8415

I’m really not familiar with Teams but I’m trying to help a colleague figure out an issue.

We hold video sessions with clients via Teams using a permanent link. Every client is sent the link so they can join the meeting if they choose to attend by video. They both join the meeting it when it’s time for the appointment.

A client has just informed her that while they were in the waiting room for their session they could see chat messages previously sent between my colleague and other clients. This client could read out things that had been written in previous sessions with other clients. This could be a huge problem for confidentiality reasons.

Please tell me what settings we have wrong or what we should be doing differently.